Our Values

The success of our company and the well-being of the communities we serve necessitate a strong dedication to corporate social responsibility, particularly when it comes to alcohol. We strive to uphold the following principles and practices in our endeavors.

 

Sale of Alcohol

As suppliers of alcoholic beverages, we possess a deep understanding of the negative consequences that can arise if alcohol is not sold and consumed responsibly. Our team undergoes comprehensive training on the specific alcohol licensing regulations applicable to each store’s jurisdiction, and every store has a qualified license holder. We strictly adhere to all alcohol licensing laws and take great care to ensure that we do not sell directly or indirectly to individuals who are below the legal drinking age.

We are fully aware of the potential harm associated with selling alcohol before 10am and after 9pm, and therefore, we make a conscious effort to adjust our shop opening hours accordingly. We refrain from engaging in multi-buy promotions. Our emphasis lies in promoting the idea of consuming alcohol in moderation and choosing quality over quantity. Additionally, we actively support the principles advocated by drinkaware.co.uk.

 

Customers

Our primary goal is to establish enduring partnerships with our customers and stakeholders by comprehending their evolving objectives and fulfilling their requirements. We strive to provide equitable value, unwavering quality, and dependability. Upholding the utmost professional and ethical standards is our aim, and we pledge to maintain honesty, openness, and transparency in all our interactions with customers.

The feedback we receive from our customers holds great significance in our ongoing efforts to enhance our services. Following each online order, we kindly request our customers to share their reviews through the independent platform, feefo. These reviews are made available on our website, aiding other customers in making informed purchase decisions.

 

Our People

We are dedicated to the welfare and continuous growth of our employees, as well as to providing them with the necessary training. Our goal is to create a work environment where our staff feel valued, respected, and receive regular feedback to ensure they have a clear understanding of their roles and contributions to the company. We uphold a merit-based system, where employees are acknowledged and rewarded based on their performance, dedication, contributions, and accomplishments.

We anticipate our employees to treat each other with honesty and uphold a high level of professionalism and quality in their work. We promote diversity, fairness, and equal opportunities, and strive to engage and consult with our employees regularly regarding the company’s direction.

 

Environment

We acknowledge the environmental consequences of our business operations and are committed to addressing them. We have implemented and will continue to implement appropriate measures to minimize our impact.

When you proceed to checkout, you have the option to select our Reduce & Recycle service. Many of our products are packaged in gift cartons, tubes, or boxes, which can be challenging to pack securely and recycle at home. By opting out of receiving this outer packaging, you can help save paper, reduce carbon emissions, and save time at the recycling center. Simply indicate your preference during checkout by checking the appropriate box. Rest assured, we will not dismantle any gift packs you have ordered.

We take great care to ensure that our packaging is suitable for its intended purpose, while also considering its environmental impact. Our boxes can be easily recycled in your paper and cardboard bin at the curbside, and the protective airsacs we use to safeguard your bottle during transit are reusable and can be recycled wherever category 4 (LPDE) plastics are accepted. Locate your nearest recycling point for proper disposal.

We aim to enhance the efficiency of our deliveries by offering the option for you to pick up bottles directly from your nearby store, if they are in stock. Our primary delivery service is dedicated to ensuring that each delivery is carbon neutral without any additional charges to you, through efforts to minimize CO2 emissions and offsetting any remaining emissions. Learn more about our initiatives.

 

The Community

We acknowledge and value the importance of the local community in which we conduct our business. Our goal is to offer conscientious service to our communities by considering the sale of alcohol, our environmental footprint, the well-being of our employees and patrons, and the vitality of our commercial areas.

 

Health & Safety

Our primary objective is to establish and uphold a secure and conducive atmosphere for our entire team. We achieve this by disseminating relevant information, delivering comprehensive instructions, providing necessary training, and offering supervision whenever required. These measures are implemented to guarantee the well-being and safety of both our staff and customers.

We are committed to effectively delegating, accepting, and fulfilling responsibilities pertaining to health and safety across all levels of our organization. Furthermore, we conduct regular monitoring activities to ensure that our standards are consistently maintained.

 

Suppliers

Our goal is to establish and uphold strong partnerships with essential suppliers and contractors. We strive to select suppliers who align with our values regarding the distribution of alcohol, employment standards, product quality, and environmental regulations.