At Scotch Spirit, our main goal is to ensure that all our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, please notify us within 14 days from the delivery date to arrange a return.

Please be aware that we will only cover the return shipping costs in cases where the items were delivered incorrectly, are defective, or were damaged during transit. We kindly request that any concerns are reported and a decision to return is made within the 14-day timeframe.

To qualify for a full refund, certain conditions must be met:

1. Cancellation to be in writing.
2. The goods must not be damaged or soiled in any way.
3. Goods if possible to be in their original packaging.
4. The cost of returning the goods would be at your expense.
5. The goods must arrive back undamaged. Please consider insuring the goods before despatch.
6. A full refund cannot be given for damaged or soiled goods.
7. Customised items or orders cannot be returned.
8. Purchased Software with the seal broken can not be returned under the distance selling regulations.
9. Variations to these conditions may apply – subject to mutual agreement.
10. Bottling’s which are under the rare or exclusive category cannot be returned unless prior agreement is made.

In the event of order cancellations, the items purchased must be sent back to us in their original packaging and in good condition. Refunds will be processed within 14 days of receiving the returned merchandise.

If there is an error in shipping, or if a product is received damaged or defective, we will provide a replacement and may ask for the item to be returned. We can organize a pick-up for the damaged item or reimburse the return shipping costs.